Frequently Asked Questions

Q. How do I arrange a visit?


Veecare Homes staff are always ready to talk to you about how we can help and to show you around our facilities. During your visit, we’ll talk to you about your personal circumstances to make sure that any care facilities we show to you are suited to your individual needs. To arrange your visit – without any obligation to go any further – simply call your nearest Veecare home. Simply call the number provided on the website of the individual home and explain that you'd like to arrange a visit. The staff will then make all of the appropriate arrangements.


Q. How much will it cost?


One of the great attractions of living at one of Veecare Homes is that every resident receives care that is individually tailored to their personal needs. So, when you talk to us about cost, we’ll need to ask some questions about the level of care that may be needed. This will enable us to provide you with a cost that includes all the care you know is needed to make your life as enjoyable as possible at one of Veecare Homes. Your personal plan will also include details of other costs that you’ll need to know, such as accommodation charges. For a personal illustration of costs – without any obligation to go any further – simply call your nearest Veecare Home and arrange a meeting with the home manager or a member of staff to discuss any questions you may have in further detail.



Q. What happens if caring needs change for a resident?


Our staff are trained to deal with all types of medical emergencies and are highly qualified to look after the needs of all our residents. If a particular complication means a different type of care, for instance nursing rather than dementia, should be required, we will discuss this with you and your family and make every effort to make the transition as smooth as possible. As certain Veecare Homes provide dementia and nursing care, this may not mean leaving your current home.


Q. How quickly can you help?


It needn’t take very long to arrange your move into a Veecare Home. Our dedicated team members are well trained and highly experienced in helping people to arrange the move as smoothly and as easily as possible. Where we need to act fast, there have been some exceptional occasions when a move has been organised and completed within a single day (emergency placement). Normally the move will be arranged to suit the personal needs of our new resident and their family.


Q. Can I personalise my room?


All Veecare Homes bedrooms are decorated and maintained to a high standard, and we ensure that any redecoration is carried out with minimal inconvenience to the resident. Veecare Homes encourages residents to bring small items of furniture and other personal belongings from home to individualise their room. Contact the specific care home for more details about this.


Q. What is the visiting policy?


Veecare Homes operate an open-house visiting policy, but we do ask visitors to kindly avoid meal times. Contact the specific care home for more details.


Q. Does every resident receive a care plan?


Every single resident is assessed prior to admission to ensure they receive the best care suited for their needs. Family or friends are given the option to be involved in this process by giving key insights of the resident behaviour traits, hobbies, likes & dislikes so the care provided can be individually tailored to each resident. An individual care plan is then created which sets out how staff will meet your needs. Care plans are reviewed monthly and will be updated on a continues basis.



High Meadow

Canterbury

Loughton Hall

Loughton

Sevington Mill

Ashford

The Laleham

Herne Bay

Tralee Rest Home

Whitstable

Head Office:

Loughton Hall

Rectory Lane

Loughton

Essex

IG10 3RU



Tel: +44(0) 1708 450993

Fax: +44(0) 1708 450993

Email: enquiries@veecare.co.uk

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